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Billing and Financial Support

Online Payments Unavailable

Our billing vendor is currently experiencing a technical issue that has affected online bill payment services. While they are down, we are encouraging check payments as the preferred way to stay current with your account.

Here’s what to know:

  • Online payments and up-to-date account balances are temporarily unavailable.
  • You can still pay by check for treatment and medications—either in person or by mail.
  • Please include your full name and date of birth on your check to ensure proper credit.
  • Co-pays may be deferred until we can confirm your accurate balance.
  • During this time, our billing team has limited access to balances, estimates, and other payment details.

Your care is not affected. We will provide updates through our website’s Payments page as we receive information and forecasts from our billing vendor.

Financial Support
Call 207-303-3300

What is Cancer Care Billing?

At New England Cancer Specialists (NECS), we understand the financial challenges that can arise and offer support to navigate these aspects of your care.

Patient Advocacy and Support at NECS

At NECS, we recognize that cancer treatment can bring significant financial burdens. While we do not offer direct financial support, our dedicated Patient Advocates are here to assist patients in finding external resources to cover various expenses during their care.

Available Hardship Support

Patients may need help with:

  • Rent, mortgage, insurance
  • Car payments, bills, utilities
  • Groceries, fuel, taxi services
  • Short-term stays and other support

Partner Organizations

Our Patient Advocates collaborate with reputable organizations such as:

  • Dean Snell Cancer Foundation: Provides confidential financial assistance for prescription medications, medical equipment, insurance premiums, transportation, gas cards, food cards, heating oil, and more. Services patients exclusively at our Topsham practice.
  • The Snell Foundation: A volunteer-run nonprofit offering financial help for prescription medications, medical equipment, insurance premiums, transportation costs, food cards, utilities, and more.

Common Questions About Paying for Cancer Care

What Financial Support Options Are Available?

Our patient advocates help patients explore options for financial assistance, such as grants, scholarships, and co-payment assistance programs.

How Can Cancer Treatment Affect Employment and Income?

Treatment may impact your ability to work and manage household expenses. Patient advocates can provide guidance on navigating these challenges and accessing disability benefits if needed.

How Do I Contact a Patient Advocate at NECS?

To speak with a patient advocate at NECS, please contact our patient services team. They can assist you in scheduling a consultation to discuss your financial concerns and explore available resources.

Ensuring Financial Peace of Mind

At NECS, we are committed to supporting our patients not only through medical treatment but also through comprehensive financial advocacy services. The goal of our advocacy services is to help connect you to third-party services and foundations that can help alleviate financial stress so that you can focus on your health and well-being during your cancer journey.